NZOWA, S.; KARA, N.; MBILINYI, B. Influence of Service Quality on Customer Switching Behaviour in Commercial Banks of Tanzania: Evidence from Selected Commercial Banks in Dar es Salaam. UDSM Online Journal Testing, [S. l.], v. 12, n. 1, p. 35-46, 2022. DOI: 10.56279/ter.v12i1.95. Disponível em: https://testojs.udsm.ac.tz/index.php/ter/article/view/95. Acesso em: 9 jan. 2025.